Return and Exchange Policy

At luna-bh.com, we take pride in offering high-quality kaftans and garments. We want you to be satisfied with your purchase, but we also have specific policies in place. Please review our return and exchange policy carefully before placing an order.

1. Damaged or Defective Items Only

We accept returns only for quality issues, such as damaged or defective items. Returns for a change of mind are not accepted.

2. Exchange-Only Policy

We allow exchanges instead of refunds. If your purchase doesn’t meet your expectations, you can exchange it under the following conditions:

Eligibility for Exchanges: 

Items must be unused, unworn, and in their original packaging with all tags intact.

Time Frame: 

Exchange requests must be made within 3–5 days of receiving your order.

Exchange Process: 

Contact our customer service team at info@luna-bh.com or WhatsApp us at +973 66601676 with your order number and reason for exchange.

Shipping Costs: 

Customers are responsible for all return shipping fees.

Price Difference: 

If the new item is of higher value, the difference in price must be paid.

3. Store Credit Option

For customers who do not wish to exchange their item immediately, we offer store credit equal to the purchase amount, valid for 6 months from the date of issue. Store credits allow you to shop later while keeping the value of your purchase within our business.

4. Non-Returnable Items

The following items cannot be exchanged or returned under any circumstances:

Custom Alterations: Items that have been customized or altered per customer request.

Special Offers and Discounts: Items purchased as part of a sale, promotion, or clearance are final sale.

Swimwear and Accessories: Due to hygiene reasons, these items are non-returnable.

Exclusive Collections: Items from exclusive or limited collections are final sale.

5. Shipping and Delivery Fees

Bahrain Deliveries: A delivery fee is applicable based on the delivery area.

International Orders: Shipping fees vary depending on the destination country and will be calculated at checkout.

6. Important Notes

We reserve the right to refuse any exchange or store credit if the returned item does not meet our policy requirements.

We are not responsible for lost or damaged packages during return shipping. Please use a trackable shipping service.

7. Customer Support

For any inquiries or assistance, please contact us at: 

– 📩 Email: info@luna-bh.com
– 📱 WhatsApp: +973 666 01 676

Thank you for shopping with luna-bh.com!